top of page

FAQ

Company and Product Origin

  • A: We are a global company with offices in the USA, Australia, South Korea, Hong Kong, and France. Our team is positioned worldwide to provide 24/7 customer support. We also have global operations, sending US products around the world.

  • A: For our US operation, all products are assembled in the USA using premium components from the USA, Germany, Australia, and South Korea.

     

    Key component manufacturing locations include:

    • AZON thermal break (frames) – Michigan, USA

    • Arkema Kynar finishes – Kentucky, USA

    • Vitro Glass – Pennsylvania, USA

    • Aluminum extrusions – South Korea

    • Hardware – Australia and Germany
       

    All parts are consolidated and shipped directly to our customers.

Certifications and Compliance

  • A: Yes, our systems are Florida Product Approved, including certifications for Miami-Dade County and the HVHZ (High Velocity Hurricane Zone) — meeting the most stringent standards required for hurricane-prone areas. Please consult with one of our design specialists to ensure you select the right system for your project.

  • A: Yes, we offer systems that comply with California Title 24 energy efficiency standards, with over 360 NFRC-certified configurations available.

  • A: Yes, our systems are NFRC certified, with more than 360 tested configurations for verified energy efficiency and thermal performance.

System Support and Track Details

  • A: We offer bottom-supported, top-hung, and dual supported (top & bottom) systems.

    • Most of our systems are bottom-supported, meaning the panels rest on a bottom track and place no additional load on your header — only your frame or roof load needs to be considered.

    • Freeway systems are top-hung, allowing for a clean threshold design. 

    The HD option offers adjustable weight distribution between top and bottom tracks, providing extra support for larger or heavier systems. 

  • A: Our HD (Heavy Duty) system is a dual-supported (top and bottom) roller configuration that offers smoother operation by distributing the panel weight — typically 70% on the bottom and 30% on the top, with adjustable ratios depending on installation needs. This option provides extra support for larger or heavier panels.

     

    We recommend the HD system in the following cases:

     

    • When panel width exceeds 38” and/or height exceeds 98”

    • When an egress door is attached to the last folding panel (not to a fixed jamb) and the panel exceeds 38” wide and/or 82” high

    • When using triple-pane laminated glass panels

    • When our team identifies structural need based on your CAD drawing review

  • A: We offer 7 bottom track types to suit different systems and site conditions:

     

    1. Standard Combo Bottom Track – For weather-exposed areas; can be surface-mounted or recessed

    2. Standard UPVC Bottom Track – Designed specifically for our UPVC systems

    3. Surface Mount Bottom Track – For protected areas where recessing isn’t feasible

    4. Minimal Recess Bottom Track – For protected areas with hardwood or tile flooring

    5. Freeway Bottom Track – Used with freeway swing door systems

    6. Automotive Bottom Track – Built to withstand vehicle traffic (drive-over rated)

    7. ClearView Bottom Track–  Specifically designed for our ClearView (frameless) systems

  • A: You can view detailed schematics here:

    Bottom Track Drawings (Google Drive)

    Our most popular track is the combo surface/recess mount model, offering weather resistance and flexible installation.

Panel Configuration and Stacking

  • A: The extension depends on your panel size. For example, if your door is 96" wide and you choose a 3-panel configuration, each panel would be approximately 32" wide. So when opened and stacked, they would extend out around 32 inches from the wall.

  • A: Each panel is approximately 2 inches thick when closed. When stacked, the total thickness depends on the number of panels in your configuration. For example, in a 98" wide system with 3 panels, the panels will stack to approximately 6 inches at the side, allowing you to fully open and utilize the entire opening with minimal obstruction.

  • A: In folding systems, a “panel” refers to one section of a folding door — not a door. So a “3-panel folding door” means one system made up of 3 folding panels, not 3 individual doors.
     

    Typically, the price does not change based on the number of panels. A 3-panel or 4-panel system with the same overall size (width × height) will cost the same.

    Exception:Freeway/HD configurations with integrated swing doors may be priced differently.

Weather Protection

  • A: Yes, we recommend the FoldA Aluminum 57-High Wind series specifically built for extreme weather, such as freezing climates and hurricane zones.

    It features;

    • AZON thermal barriers, the strongest thermal barrier available - link (AZON)

    • Compliance with Florida and International Building Codes

    • Triple-pane Low-E Argon glass for enhanced energy performance

    Optional foam-filled frames for added insulation

  • A: Our systems are equipped with storm-rated weather seals that protect all outer edges and tightly seal between each panel using a patented interlocking double seal system. Our patented finger-safe seal design is the safest in the industry, great for families!

  • A: Like all folding or sliding systems with bottom tracks, there is a chance that sand or debris can accumulate.
     

    To manage this:
     

    • Weep holes should be installed along the outer edge of the bottom track to allow proper drainage of sand and water.

    • These weep holes are not pre-drilled and should be custom-installed on-site by your contractor based on your site conditions (e.g., recessed concrete, trim, or decking).

    • In cases where the track is recessed into concrete, weep holes may need to be installed higher for proper drainage.

    • Our systems also feature outer edge panel seals that help prevent debris from entering the track in the first place.

Thermal Break

  • A: While both systems appear similar, the FoldA Aluminum 57 features a built-in thermal break in the frame, offering enhanced energy efficiency. This thermal barrier reduces heat and cold transfer and minimizes condensation – making it a better choice for challenging climates or energy-conscious projects.

  • A: AZON is a high-performance thermal barrier used in aluminum frames. It is widely recognized as the strongest thermal break available for commercial systems like curtain walls and storefronts.

  • A:

    • Forms a true non-metal-to-metal barrier, reducing heat transfer and condensation.

    • Offers superior impact resistance, shear strength, and heat distortion resistance

    • Meets the strict standards of the High Velocity Hurricane Zone (HVHZ) under both the International Building Code and Florida Building Code.

    Helps achieve lower U-Factors and SHGC values for better energy efficiency.

ADA

  • ➔ Haga clic aquí para consultar nuestra Guía Completa de Cumplimiento ADA


    Fabricamos nuestros sistemas a la medida para adaptarnos a las necesidades de cada cliente. Podemos diseñar y fabricar soluciones que cumplan con todos los requisitos de la ADA, incluyendo anchos de puertas de salida, cierrapuertas con velocidad y presión controladas, diversas opciones de rieles compatibles con ADA, alturas de manijas, protecciones inferiores requeridas (toe kicks), barras antipánico y más.


    Consulte los ejemplos a continuación:


    1/.  404.2.5 Umbrales.

    Los umbrales, en caso de existir en los vanos de las puertas, deberán tener una altura máxima de 1/2 pulgada (13 mm). Los umbrales elevados y los cambios de nivel en los vanos de las puertas deberán cumplir con las secciones 302 y 303. 


    Umbrales en vanos de puertas Los Estándares de 1991, en su sección 4.13.8, exigen que la altura de los umbrales en los vanos de las puertas no exceda de 1/2 pulgada, y que los umbrales en puertas corredizas exteriores no excedan de 3/4 de pulgada. Las secciones 404.1 y 404.2.5 de los Estándares de 2010 exigen que la altura de los umbrales en todos los vanos de puertas que formen parte de una ruta accesible no exceda de 1/2 pulgada. Tanto los Estándares de 1991 como los de 2010 exigen que los umbrales elevados que excedan 1/4 de pulgada de altura estén biselados en cada lado con una pendiente no mayor a 1:2. Los Estándares de 2010 incluyen una excepción que exime del cumplimiento de este requisito a los umbrales existentes y modificados que no excedan las 3/4 de pulgada de altura y que estén biselados en cada lado. 


    EXCEPCIÓN: No se requerirá el cumplimiento de la sección 404.2.5 en los umbrales existentes o modificados con una altura máxima de 3/4 de pulgada (19 mm) que tengan un borde biselado en cada lado con una pendiente no mayor a 1:2.


    2/. 404.2.3 Ancho Libre.

    Los vanos de las puertas deberán proporcionar un ancho libre de 32 pulgadas (815 mm) como mínimo. El claro libre de los vanos en puertas abatibles se medirá entre la cara de la puerta y el tope, con la puerta abierta a 90 grados. Los vanos con una profundidad mayor a 24 pulgadas (610 mm) deberán proporcionar un claro libre de 36 pulgadas (915 mm) como mínimo. No se permitirán salientes dentro del ancho libre requerido a una altura inferior a las 34 pulgadas (865 mm) sobre el nivel de piso terminado o el suelo. Los salientes dentro del ancho libre entre las 34 pulgadas (865 mm) y las 80 pulgadas (2030 mm) sobre el nivel de piso terminado o el suelo no deberán exceder las 4 pulgadas (100 mm). 


    EXCEPCIONES: 

    1. En remodelaciones, se permitirá un saliente máximo de 5/8 de pulgada (16 mm) dentro del ancho libre requerido para el tope del lado de la cerradura. 

    2. Los cierrapuertas y topes de puerta podrán estar a una altura mínima de 78 pulgadas (1980 mm) sobre el nivel de piso terminado o el suelo.


    3/.  404.2.7 Herrajes para Puertas y Portones.

    Las manijas, tiradores, pestillos, cerraduras y otras piezas operables en puertas y portones deberán cumplir con la sección 309.4. Las partes operables de dichos herrajes deberán estar a una altura mínima de 34 pulgadas (865 mm) y máxima de 48 pulgadas (1220 mm) sobre el nivel de piso terminado o el suelo. Cuando las puertas corredizas se encuentren en posición totalmente abierta, los herrajes de operación deberán quedar expuestos y ser utilizables desde ambos lados. 


    EXCEPCIONES: 

    1. Se permitirán cerraduras existentes en cualquier ubicación en: puertas de cristal existentes sin montantes, puertas o rejillas enrollables superiores existentes, y puertas o rejillas existentes similares diseñadas con cerraduras que se activan solo en el riel superior o inferior. 

    2. Los portones de acceso en muros de barrera y cercas que protegen piscinas, spas y jacuzzis podrán tener las partes operables del mecanismo de liberación en dispositivos de autocierre a una altura máxima de 54 pulgadas (1370 mm) sobre el nivel de piso terminado o el suelo, siempre que dichos dispositivos no sean también de autobloqueo y se operen mediante llave, apertura electrónica o cerradura de combinación integrada. 


    Aclaración 404.2.7 Herrajes para puertas y portones. Los herrajes de puertas que pueden operarse con el puño cerrado o con un agarre flojo se adaptan a la mayor variedad de usuarios. Los herrajes que requieren movimientos simultáneos de mano y dedos exigen mayor destreza y coordinación, por lo que no se recomiendan


    4/.  404.2.9 Fuerza de Apertura en Puertas y Portones

    Las puertas contra incendio deberán tener una fuerza de apertura mínima permitida por la autoridad administrativa correspondiente. La fuerza para empujar o jalar una puerta o portón que no sea contra incendio será la siguiente: 


    1. Puertas y portones abatibles interiores: 5 libras (22.2 N) máximo. 

    2. Puertas corredizas o plegables: 5 libras (22.2 N) máximo. Estas fuerzas no se aplican a la fuerza requerida para retraer los pestillos o desactivar otros dispositivos que mantienen la puerta o el portón en posición cerrada. 

    Aclaración 404.2.9 Fuerza de apertura en puertas y portones. La fuerza máxima se refiere a la aplicación continua de fuerza necesaria para abrir completamente una puerta, no a la fuerza inicial necesaria para vencer la inercia de la misma. No se aplica a la fuerza requerida para retraer pernos o desactivar otros dispositivos utilizados para mantener la puerta en posición cerrada.


    5/.  404.2.10 Superficies de Puertas y Portones.

    Las superficies de las puertas y portones abatibles que se encuentren dentro de las 10 pulgadas (255 mm) superiores al nivel de piso terminado o el suelo, medidos verticalmente, deberán tener una superficie lisa en el lado de empuje que se extienda por todo el ancho de la puerta o portón. Las piezas que creen uniones horizontales o verticales en estas superficies deberán estar dentro de 1/16 de pulgada (1.6 mm) del mismo plano que las demás. Las cavidades creadas por la adición de placas de protección (kick plates) deberán estar selladas o cubiertas. 


    EXCEPCIONES: 

    1. No se requerirá que las puertas corredizas cumplan con la sección 404.2.10. 

    2. Las puertas de cristal templado sin montantes que cuenten con un riel inferior o zoclo, cuyo borde superior frontal esté biselado a un mínimo de 60 grados respecto a la horizontal, no requerirán cumplir con el requisito de superficie lisa de 10 pulgadas (255 mm) de altura en la parte inferior. 

    3. Las puertas y portones que no se extiendan hasta quedar dentro de las 10 pulgadas (255 mm) del nivel de piso terminado o el suelo no requerirán cumplir con la sección 404.2.10. 

    4. No se requerirá que las puertas y portones existentes que carezcan de superficies lisas dentro de las 10 pulgadas (255 mm) del nivel de piso terminado o el suelo proporcionen dichas superficies conforme a la sección 404.2.10, siempre que, en caso de instalarse placas de protección (kick plates) adicionales, las cavidades creadas por estas sean selladas o cubiertas.

Operation and User Functionality

  • A: Yes, smart glass is available as an upgrade for our door systems. Smart glass technology allows you to make the glass transparent or opaque with a variety of innovation control options. Our offerings include smart film and smart glass, where the switchable technology is built into the glass itself. In addition, we have several color offerings. Please inquire with your sales rep.

  • A: There are smart locks compatible with our systems. The handle dimensions can be found on our example schematics page here: Click Here
     

    We can provide links to third party smart locks that are compatible, so that you can purchase direct and save money, as their prices change frequently.

  • A: Yes, we offer egress door options (also known as swing doors or daily-use doors) for convenient everyday access without needing to open the full system.
     

    We also support multiple opening configurations:

    • 90-degree opening: Ideal for residential or compact spaces

    • 180-degree opening: Commonly used in commercial or wide-span installations

  • A: Yes, we offer retractable screens that integrate seamlessly with our systems to keep insects out while letting fresh air in— making them a must-have for most installations.
     
    We offer two types of pleated screens (Euro Screen):
     

    • Standard type: For regular openings

    • Unlimited type: For wider spans, with chain-linked folds and no bottom rail for smooth, step-free access

     
    We also offer roll-type screens (Techroll), which are compact and retract into a cassette.
    A screen is strongly recommended when purchasing a folding door, especially for outdoor openings, to enjoy full ventilation without compromising comfort.

Shipping and Delivery

  • A: Yes, your door will be delivered to your shipping address via curbside delivery. This means the product will be brought to the curb or end of your driveway, but not carried indoors.
     

    Please note:

    • The delivery team does not move the product inside your home or garage.

    • You must arrange for help to move the door from the curb to its final location.

    • Someone must be present at the time of delivery to inspect and sign for the shipment.
      * Only one delivery address per order, no split delivery addresses unless additional delivery addresses are specified and paid for at time of order.

    If you require special delivery arrangements, please contact us in advance.

    Note: Please refer to our terms of service for full conditions.

  • A: No, our systems are shipped for on-site assembly to ensure safe delivery and easy handling. They are also designed to be the easiest folding door system to install in the industry.
     

    • We ship all necessary components except for anchoring hardware (such as screws, bolts, shims).

    • Frames: Shipped in knock-down (KD) form for easy on-site assembly

    • Panels: Pre-assembled without glass inserted (to reduce panel weight for easy install and adjustment)

    • Hinges, weatherstripping, multipoint locks, and handles: Pre-installed on the appropriate panel or frame components

    • Entrance lock sets: Pre-installed at the factory, then removed and individually packaged to protect them during transit

      Note: Please refer to our terms of service for full conditions.

Pricing and Orders

  • A: For all custom-size, color, and configuration folding door systems, we require full payment at the time of order. This is standard across the window and door industry due to the made-to-order nature of these systems — they cannot be resold or returned to inventory. Payment can be made to EFAD by way of wire transfer or ACH payment. Processing of order will not commence until receipt of cleared funds and EFADs banking institution confirmation of fund availability. Personal, company checks, and Cashiers checks will not be accepted for payment. Any bank charges associated with the customers chosen method of payment are to be borne by the customer. When orders contain a Customer Reward, Pro Reward, Other Discount or similar price reduction, payment must be made by Wire transfer or ACH. Only in exceptional circumstances can payment be made by credit card, which payment must be expressly agreed to by Ezfoldadoor prior to payment.  An additional 3% admin fee will be paid by the customer on any payment accepted made by credit card. 

     

    Note: Please refer to our Terms of Service for full terms and conditions.

  • A: Customer may request a change to an order within 3 business days of order placement and CAD provision by providing a written notice of change order received by Ezfoldadoor no later than three (3) days after order placement and deposit payment. Changes must be requested in writing and are subject to acceptance by Ezfoldadoor. Product is made-to-order so no changes are permitted after 3 business days from date of order. 

    ​

    Note: Please refer to our Terms of Service for full terms and conditions.

  • A: Customer may cancel an order within 3 business days of order placement by providing a written notice of cancellation received by Ezfoldadoor no later than three (3) days after order placement and deposit payment. If Customer cancels within this 3 day period payments made by Customer less the deductions detailed in this section will be returned within 21 days following receipt by Ezfoldadoor of an effective cancellation notice. Product is made-to-order so orders may not be canceled after the 3 day notice period expires.

     

    If a custom order has already been approved for production there is no refund nor any cancellation, as products are made to order, Buyer may not cancel or change an order once the Order has been approved for production.

     

    If an in stock order has already been collected for delivery by freight company, or collected by customer, or delivered to customer, there is no refund and system order cannot be cancelled.

     

    Deductions to any refund to customer upon cancellation of order include the following: $150 per CAD drawing, $150 per CAD revision, 3% of total purchase price for merchant credit card processing fee, 5% of purchase price for administration fee. If the system ordered is an in stock non custom system there will also be an additional 15% restocking fee. Refunds will be paid to customer by return to the same method of payment used to make the original purchase.

     

    All sales are final. Returns of custom produced parts will not be accepted. All parts returns including in stock parts must be approved by Ezfoldadoor and are subject to a 20% restocking fee. 

     

    Note: Please refer to our Terms of Service for full terms and conditions.

Installation and Setup

  • A: Please fill out our quick Installer Request Form here : Find an Installer

    We’ll connect you with a qualified local installer in your area.

  • A:

    • Height: Measure from the bottom of your header beam to the top of the finished floor. Take this measurement in 3 places; left side, right side, and center. Use the shortest measurement as your starting point for the next step. Then subtract 1" for leveling and add 1.5" if you plan to recess the bottom track.

    • Width: Measure from left to right trimmer stud. Take this measurement from the top of the trimmer stud and the bottom. Use the shortest measurement as your starting point for the next step. Subtract 1" to allow for adjustment during installation.

  • A: Your rough opening should be 1 inch larger in both height and width than the door system ordered.

    Example:

    • Ordered system: 143" W × 79" H

    • Rough opening: 144" W × 80" H

  • A: Our systems are designed for simple and efficient installation, making them among the easiest in the industry. A typical 16' × 8' multi-fold system can be installed in under 4 hours by a crew of 3 — assuming the rough opening is correctly prepared, with no additional concrete, framing, or finish work required.

  • A: Always consult a licensed structural engineer, architect, or licensed or contractor to ensure compliance with local codes. Here are some general guidelines:
     

    • Maximum header deflection should not exceed L/720 of the span or ¼", whichever is less.

    • Most of our systems are bottom-supported, so no significant load is transferred to the top header.

    • The top track functions as a guide rail and allows for vertical movement in case of deflection.

    • Panel weight is approximately 5.5 lbs/ft² (2.5 kg) of door surface area for an aluminum unit with dual-pane glass.

Warranty Support

  • A: We’re here to help. All warranty or service issues are handled through our authorized support center.

    If a component needs replacement, our team may travel to the installation site to ensure proper support and customer satisfaction.

    Note: Please refer to our Terms of Service and Warranty Coverage​ for full terms and conditions.

  • A: We proudly offer one of the most competitive warranties in the industry:
     

    • Lifetime Warranty on Rollers and Hinges

    • 20-Year Limited Warranty on Glass

    • 10-Year Limited Warranty on Frames
       

    Note: Please refer to our Terms of Service and Warranty Coverage for full terms and conditions.

ez fold a door_ FoldA Aluminum 54_5.avif
ezfoldadoor_showroom-location.jpg
Schedule a Consultation

Speak with an EZ-FOLD-A-DOOR Consultant to discuss your goals

Schedule a Tour of Our National Support Center
(Las Vegas)
bottom of page